Privacy Policy

Thank you for visiting our Web site. This Privacy Policy tells you how Long Lines® uses and protects personal information we collect about Customers and Users. All use of Long Lines products and services, as well as visitors to this Web site, are subject to this Privacy Policy. Please read this Privacy Policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this Privacy Policy are for this Web site only. If you link to other Web sites, please review the privacy policies posted at those sites.

Collection of Information

Long Lines is subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI). CPNI is information Long Lines obtains when providing your telecommunication services to you. CPNI includes services you currently have, plus usage and billing information for those services, including call details. Your name, telephone number and address are not considered CPNI.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors on our Web site. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

CPNI is collected and maintained in the normal course of providing telecommunications services. Long Lines respects your privacy and observes the privacy rules established by the Federal Communications Commission, the State Public Utility Commission and other telecom oversight agencies.

Generally, we use your CPNI information for:

  • Billing and invoicing
  • Inter-carrier billing
  • Directory Listings
  • Provisioning of customer services and products
  • Technical support
  • Marketing
  • Service provisioning by independent contractors
  • Fraud protection

We use your CPNI to offer you additional services from us outside the existing business relationship we have with you. For example, if you have our local phone service, you may be interested to learn about specials on our cable and wireless services. If you wish to opt-out of such marketing campaigns, please call 712.271.4000. Opting out will not affect any services or products you have.

Commitment to Data Security

Your personally identifiable information is kept secure. The FCC requires customers provide a password when contacting Long Lines before we can release call-detail CPNI to ensure the privacy of your CPNI. Long Lines will never sell your account information or provide details of your telephone calls to other parties, unless required by law enforcement. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Business Customers

Long Lines' practices with respect to CPNI access and required notifications will essentially be the same for our residential and small business customers. But in cases where Long Lines and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication process used by the parties may be different and notifications might not be sent. In these cases, Long Lines will verify a person's authority to discuss account information through communications with the person claiming to represent the account holder.

Privacy Contact Information

If you have any questions, concerns, or comments about our Privacy Policy you may contact us by phone at 712.271.4000. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Effective December 2009