Acceptable Use Policy


All Long Lines Internet customers are responsible for this Acceptable Use Policy (AUP), which has been formulated with the following goals in mind:

  • Ensure security, reliability and privacy of Long Lines' systems and network and the networks and systems of others.
  • Avoid situations that may cause Long Lines to incur civil liability.
  • Maintain the image and reputation of Long Lines as a responsible provider.
  • Preserve the value of Internet resources as a conduit for free expression.
  • Encourage the responsible use of net resources, discouraging practices which degrade the usability of network resources and thus the value of Internet services.
  • Preserve the privacy and security of individual users.

Statement of Responsibility

The customer who registered the account is solely responsible for all access and actions taken with regard to the account. It is the account owner's responsibility to safeguard the account password and to ensure the AUP is honored. Long Lines will hold the account owner responsible for any violations of the AUP.

Long Lines enforces these policies with respect to Long Lines Internet customers only. We are not responsible for abusive actions which originate from other sites or networks on the Internet.

General Conduct

Customers are prohibited from transmitting on or through any of Long Lines' services, any material that is, in Long Lines' sole discretion, unlawful, obscene, threatening, abusive, libelous, hateful, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.

Long Lines Internet services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. Long Lines reserves the right to remove such illegal material from its servers.

Excessive Use

Excessive use means Internet (data) usage by residential subscribers that is significantly higher than the typical usage for which Long Lines’ residential Internet service plans are designed. Long Lines defines excessive usage by a residential Internet subscriber to be more than 250 GB of data downloads and uploads (combined) in a calendar month. Such a usage level indicates sustained data downloading/uploading patterns at high volumes over many hours and consumes so much Internet bandwidth that other customer’s Internet use could be impaired significantly.

Subscribers may not use Long Lines residential Internet service plans to run a server or to provide network services to others. Examples of prohibited uses include, but are not limited to, running servers for electronic mail (POP3 or SMTP), http, https, FTP, IRC, DHCP, and multi-user interactive forums. Subscribers wishing to operate such equipment or services should inquire about Long Lines commercial Internet service plans at 712.271.4000.

If a Long Lines residential Internet subscriber exceeds the 250 GB per month limit, Long Lines may in its sole discretion elect to require the subscriber to purchase a commercial Internet service plan that meets his usage patterns, terminate the subscriber’s residential Internet service, or take steps to limit the subscriber’s available Internet bandwidth to ensure the subscriber’s usage is not excessive.

System and Network Security

Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other networks (such as running a SATAN scan or similar tool).

Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.

Users who violate systems or network security may incur criminal or civil liability. Long Lines Internet will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.


Long Lines uses HyperOffice to provide email services to its customers. In using your Long Lines email account and associated products, you also agree HyperOffices’s Terms of Service found at

Long Lines issues its customers a email account using HyperOffice. Long Lines is the domain administrator of all its email accounts with HyperOffice and is the owner of the account. To clarify this relationship, the following conditions exist:

  • The customer owns the content uploaded or received through HyperOffice, including email, documents, photos, etc.
  • Long Lines administrators have the ability to access the data in your account, but will only do so for troubleshooting purposes presented by the customer.
  • Your account may be suspended after 90 days of inactivity. After 180 days of inactivity, your account will be deleted.
  • Termination of your service by either Long Lines or the customer will result in the deletion of the email account.

As the domain administrator, Long Lines is able to:

  • View statistics regarding your account, like statistics regarding applications you install.
  • Change your account password.
  • Suspend or terminate your account access.
  • Access or retain information stored as part of your account.
  • Receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
  • Restrict your ability to delete or edit information or privacy settings.

IRC (Internet Relay Chat)

Long Lines Internet is not liable for any communications made on IRC.

Dial-up Internet Access

Our service is not a dedicated modem connection. Use of software to keep your connection alive when it is not in use is prohibited.

Dial-up connections to Long Lines that are idle for 15 minutes or longer, or connected for 24 hours continuously, will be disconnected. Idle time is defined as a period during which no input or output is sent or received across the modem connection.

Long Lines is not responsible for dialing long distance as we provide a local access number to each city. Establishing a Dial-up connection to our system with more than one computer at one time is prohibited.

Websites Hosted on our Servers

Distribution of pornographic, indecent, or any offensive materials are prohibited when using Long Lines' server space. Distribution of restricted software or materials in violation of copyrights or distribution licenses is prohibited. Distribution of materials which violate any local, state, or federal statutes is also prohibited.

Long Lines reserves the right to restrict or terminate service without refund in the event of an AUP violation. Long Lines also reserves the right to take action on abuse not specifically named in this AUP at the sole discretion of Long Lines. Use of Long Lines’ systems and network constitutes understanding and agreement of this policy.